Patient Information
Bringing a Dog Into the U.S. – New Rules as of August 1, 2024
If you are bringing a dog to the U.S., starting on August 1, 2024, there are new steps you need to take. These steps depend on where your dog has been in the past 6 months.
What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will make it easier for both you and your pet to enjoy the experience.
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our staff will go over your pet's history and problems with you. You are welcome to ask any questions, and we will devote time to answering them.
Examination, Diagnosis & Treatment
We will give you a diagnosis and treatment options after we have assessed your pet. Your veterinarian and you will collaborate to come up with a treatment plan for your pet.
We'll write a detailed report of our diagnosis, our conversation with you, and your pet's treatment plan after your visit. We'll keep this information on file for you so you can access it whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Seattle. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about providing comprehensive veterinary care and client education.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please visit one of the 24-hour emergency animal hospitals featured on our Emergency Veterinary Care page.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
For new clients, we will require a $73.25 deposit. If you need to cancel or reschedule your appointment, please do so a minimum of 24 hours beforehand for full reimbursement.
For surgeries, we require a $150.00 deposit from all clients. If you need to cancel or reschedule the surgery, please do so a minimum of 48 hours beforehand for full reimbursement.
- What types of animals do you treat?
Currently, we only take care of cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.